Order Management - EBS (MOSC)

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How to cancel / Correct RMA returned to Customer

edited Jan 6, 2014 1:13AM in Order Management - EBS (MOSC) 10 commentsAnswered ✓
Hi,

Product is R12.1.3

A user created a Sale Order, Booked, Released and shipped. AR Invoice is generated as well. But the material was not delivered, therefore created RMA for the same SO.

Under Inventory responsibility, instead of Receipts or Receiving Transactions, by mistake, he selected Returns. Consequently the RMA is returned to the Customer.

Since one RMA is already created against the Sale Order, therefore new RMA cannot be created.

In fact the user wanted to create and process RMA. As the material was never delived to the customer but generated the above scenario. Though one option is there to create unreferred RMA for the same Customer but the user needs referred one.

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