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please recommend a training course to make best use of functionalities within MOS for managing CSI's

edited Jan 6, 2014 5:13AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered
please see subject line. looking for either a course or an overview that describes how a customer would make best use of their Customer Support Identifiers in line with their projects and logging of Services requests. quite urgent as new CSI usage for key projects underway

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