Sales, Marketing, and Territories Apps - EBS (MOSC)

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Notification not sent when task is escalated

edited Jan 7, 2014 10:20AM in Sales, Marketing, and Territories Apps - EBS (MOSC) 1 commentAnswered
Hi,

I have escalated a task manually through Escalation manager window.

But no EBS notification is sent to employee to which the escalation request is assigned.

I have configured the Escalation Codes, reasons, etc and also scheduled the WF BG process with below parameters

Workflow Name: JTFEC
Description: Reactive Escalation Notification
User: Escalation Manager

Am i missing anything else?

Thanks & Regards,

Pavithara

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