TIP: Two tips on UCM Survivorship
Two tips on UCM Survivorship:
[1] Note that some kind of data matching is required before the Survivorship Engine can start its work:
Once a match has been identified for an incoming record then, if Survivorhsip is enabled, it will be used for each field in the incoming record to determine whether the incoming value is used to update the field in the base table.
[2] Note that the Survivorship Engine is triggered from UCM Batch Manager and UCM Web Services, but not from the Siebel user interface.
-> For more information see the following documents:
Note 1599145.1: Account Not Matched As Expected When Inserted Using The Createorganization Operation On The Organizationservice Web Service