Lease and Finance Management - EBS (MOSC)

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extended warranty for PTO Model

edited Jan 13, 2014 10:43PM in Lease and Finance Management - EBS (MOSC) 2 commentsAnswered
 Hi,
 We sell extended warranty through OM for PTO Model.  since the PTO Model is not shipped the service start date is not populated while service line is fulfilled.
once service contract order reprocessing is executed the system tries to find the service start date for the line covering the PTO model.
in case all options under the PTO model where shipped together the actual shipment date is populated for the line and this is the service start date.
if the options below the PTO Model are not shipped together the actual shipment date is null, this is leading to an error in OKS_REPROCESSING table:

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