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Teleservice - EBS (MOSC)

functionality of Start and Stop Interaction functions at the top of SR Header

Jan 15, 2014 4:34PM edited Jan 16, 2014 3:09AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hi All

I have a requirement to note how much time a particular Call center rep has spent on a particular SR. we need to keep the SR status the same.

So i want to know the functionality of Start Interaction and Stop interaction functions available at the top of SR hearder form.

Thanks

Krishna

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