Asset Lifecycle Management - PSFT (MOSC)

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New PeopleSoft Troubleshooting Assistants Index [1615014.2]

edited Jan 20, 2014 12:48PM in Asset Lifecycle Management - PSFT (MOSC) 1 comment

 The Troubleshooting Assistants Index is designed to provide you with a listing of the available Troubleshooting Assistants within PeopleSoft Enterprise.

Troubleshooting Assistants are resources created to help you find a resolution to an issue by guiding you from the problem, through the possible scenarios, and to the proposed solution(s).  Selections are provided as radio buttons, and based on your selection, further clarifying questions, symptoms, and/or errors are presented to select. Based on your answer to these questions, you will be guided to the best solution document that matches the issue you have encountered.

Assistants design is either
- ‘Interactive’; includes custom code to present, and respond to, a dialogue with the user, as per our AR Payment Predictor and AM Depreciation.

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