Customer Relationship Management - PSFT (MOSC)

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Worklist is not triggered while creating a case in Helpdesk-CRM

edited Jan 23, 2014 7:32PM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered
We are doing a upgrade for crm helpdesk from 8.9 to 9.1.

When I create/reassign a case , the worklist entries are not getting inserted into the appropriate user in 9.1

But this fucntionality is working fine in 8.9. I compared all the worklist notification  setups between 8.9 & 9.1.

Everything looks fine, but the notifications are not triggered.

Cn somebody please suggest what could be the reason for this issue?

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