ODM: Importing special characters
We have a large number of contacts in CRM where the names include special characters (e.g. à,À,á,Á,â,Â,ã,Ã,ä,Ä,å,æ,œ,ç,ð,ø,¿,¡,ß). However, the corresponding ODM Demographic Profile field does not correctly represent these characters, instead they show special characters as ?
The issue is actually caused by an incorrect encoding during an ODM contact import. Special characters are properly displayed in ODM, as long as the language is supported. Language specific characters are correctly synchronized from CRM to ODM though entity data sync job. Just choose the correct encoding if you are updating records through an import.
The issue is actually caused by an incorrect encoding during an ODM contact import. Special characters are properly displayed in ODM, as long as the language is supported. Language specific characters are correctly synchronized from CRM to ODM though entity data sync job. Just choose the correct encoding if you are updating records through an import.
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