Teleservice - EBS (MOSC)

MOSC Banner

iSupport Configuration steps

edited Jan 9, 2020 11:34PM in Teleservice - EBS (MOSC) 13 commentsAnswered ✓

Hi,

I am configuring iSupport. The requirment is to create a service request and submit it through iSupport and the SR has to be processed in SR form (of Customer Support module)  by service agents.

We don't require Knowledge base.

Could you please guide me with the configuration (setup) steps require to achieve this simple flow.

Also please let me know, once I done the TELE-SERVICE setup like SR TYPE, SR Status & etc, do I need to run any concurrent prograam to sync it with iSupport?

Thanks & Regards

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center