CRM On Demand - Administration (MOSC)

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Email Sending Monitoring

edited Feb 19, 2014 12:00PM in CRM On Demand - Administration (MOSC) 7 commentsAnswered

Hi All

We have a request from our client to send emails every 4 weeks when a task is not completed on the Due Date.

I was just wondering if there is a way for CRM OD to know if the email has been successfully sent to a recipient or not?

What I did is on the Workflow for the email notification, I added an action for Sending the email then another action for Updating the description field of the said Activity to indicate that the email has been sent.

However, we just want to check if for example the email address is incorrect, where are we going to check if the email has bounced or something?

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