Teleservice - EBS (MOSC)

MOSC Banner

Mapping SR severities/urgencies with SR types

edited Feb 14, 2014 3:57AM in Teleservice - EBS (MOSC) 4 commentsAnswered


Hi All,

Is there any provision for mapping SR severities/urgencies with SR types (like SR type - Responsibility mapping, Problem codes/Resolution codes - SR types mapping)?

Using this, we can restrict few severities/urgencies with a particular SR type only. It will also help to map some other data with a SR type.

Thanks & Regards,

Gaurav Joshi.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center