Customer Relationship Management - PSFT (MOSC)

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How does Audience Builder determine which contact information to pull from customer

edited Feb 20, 2014 12:00PM in Customer Relationship Management - PSFT (MOSC) 6 commentsAnswered

Hi,

If a customer has multiple contact information eg.

Contact Home:

     Personal Email Address

     Business Email Address

     Home Phone

     Handphone Phone

     Home Address

Contact Business:

     Business Email Address

     Business Phone

     Business Address

Contact Others:

     Others Email Address

     Others Phone

     Others  Address

   

How does audience builder determine which email adress, phone or address to pick up from the customer to be used for Correspondence or Event Invitation etc.? There doesn't seem to be any setup that can control this.

Thanks.

Regards,

CJ

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