Install Base and Asset Tracking - EBS (MOSC)

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Instance Field in Service Request form

edited Apr 28, 2014 5:51PM in Install Base and Asset Tracking - EBS (MOSC) 8 commentsAnswered ✓


Hi,

When creating the service request, we see that the instance number field shows only the instance linked to that customer. We want the ability to link a service request for customer A against a a serial number/instance owned by some other customer, say B.

It is a valid scenario and it will be be difficult for call center agent to correct the IB before raising the SR.

Regards,

Sush

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