Customer Relationship Management - PSFT (MOSC)

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How to generate Adhoc Survey in HR Help Desk 9.2

edited Feb 26, 2014 12:00PM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

PeopleSoft CRM 9.2/PeopleTools 8.53, within HR HelpDesk  we can set-up a Customer Satisfaction Survey. It apparently will send out the Survey on every case. The question is, can the Survey only be done on an ADHOC basis and NOT on every case Closed.  if not out of the box, could it be customized ?

Any information you can share will be appreciated.

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