Encountered an error when performing auto asset
Hi Guys,
having trouble when performing order to asset please see below for error encountered.
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Siebel
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[1] Error invoking service 'EAI Siebel Adapter', method 'Synchronize' at step 'Sync Asset'.(SBL-BPR-00162)
[2] Method 'WriteRecord' of business component 'MACD Asset Mgmt - Asset XA' (integration component 'XA') for record with search specification '[Name] = "Call Appearance (CAPP)"' returned the following error:"The same values for 'Name' already exist.
If you would like to enter a new record, please ensure that the field values are unique.(SBL-DAT-00382)"(SBL-EAI-04451)
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OK
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What is likely to be the cause of this error?