Teleservice - EBS (MOSC)

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Unable to submit charge lines from Service Request Form

edited Mar 5, 2014 12:00PM in Teleservice - EBS (MOSC) 6 commentsAnswered

Hi All,

We are trying to submit a Charge Line from the Service Request Form. The Error message states "the item (ID:1218247) on the source (Id: 33551852 of OE_ORDER_LINES_ALL) and the item (ID: 843220) on the transaction line details does not match"

This error occurs only when we are passing the Item Instance number from the Item Instance Tab. The Service Activity for this charge line is "Return for Replacement".

The SR is created for an Install Base Item which is owned by the Customer.

Request help in identifying the cause of the this error! Is this a code issue or a setup issue?

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