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Excel Attachements Opening as Zip

edited Aug 20, 2021 10:51AM in Technology Stack - EBS (MOSC) 1 commentAnswered


Hi Oracle Community,

We have an issue with a user who we recently upgraded to Windows 7. Since upgrading they are unable to open excel attachments from various forms. When they click the button to open, it tries to open it as a .zip instead of an .xlsx

This does not appear to be happening to everyone who uses Windows 7 in our business only this user and possibly two or three others. Has anyone every experienced this and if so what did they do to resolve.

Thanks,

Jamie

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