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Oracle Service Request Templates?

edited Mar 7, 2014 11:39AM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered

Hello,

I have been asked to setup some templates in MOS so that submitting Service Requests to Oracle will be faster and simpler.

Certain fields that ask you to describe your host, o/s version, Oracle version, etc.would already be filled in.

Also, any member of our group should be able to access these SR templates in a shared pool type of arrangement.

Having never done this before, I would appreciate any advice at all.  Is this even possible?

Thanks So Much,

Tom Griswold

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