Customer Relationship Management - PSFT (MOSC)

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Peoplesoft CRM worklist question

edited Mar 8, 2014 12:00PM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

Has anyone customized the worklist page, such as adding columns to the worklist? I have a requirement to case status column and pending days (columns like how many days since case is opened from creation date till today's date)  columns.

- did you customize the delivered worklist record?

- did you customize the delivered worklist page?

- did you clone the delivered worklist page/record and replace the delivered worklist page?

Any feedback as to how you approached this will be greatly appreciated.

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