Demantra Solutions - EBS (MOSC)

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Cannot open Demantra worksheet due to Demantra spectrum internal error

edited May 17, 2017 3:53PM in Demantra Solutions - EBS (MOSC) 5 commentsAnswered

Our Demantra application server is on Solaris and engine is on linux. They are WLS (web logic server). One business user cannot open Demantra worksheet from Demantra collaborator workbench. The error is Demantra Spectrum has encountered an internal error. The error message is attached. The Demantra user should have Demantra Spectrum under C:\Program Files\ and Demantra folder under c:\document and settings\users but this particular user does not have Demantra Spectrum or Demantra folder on her computer. May I know how to resolve this?

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