Siebel Business Process & Functionality (MOSC)

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Inbound emails are not appearing in Siebel.

edited Mar 5, 2014 3:55AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered ✓

We are facing this issue of missing incoming emails. We have configured a response group to monitor a mailbox in Siebel. The component Communications inbound receiver is also running fine without error. Sometimes, when multiple emails are sent to Siebel monitored mailbox, by the same customer within  a short span of time, then only one of these emails will be reported in Siebel. How to fix this?

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