Install Base and Asset Tracking - EBS (MOSC)

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How can we change the SHIP_TO_ and BILL_TO of an IB Item to Custoemr B and leave the Ownr as Custome

edited Apr 3, 2014 12:00PM in Install Base and Asset Tracking - EBS (MOSC) 1 commentAnswered


We sell and ship an IB item to our OEM Customer (Customer A). They then install the item into thiers and sell it to thier customer (Customer .

A request comes in to us from customer B through our website about an issue with the product. We create a Service Request using the create_SR_PUB API but have issues with 2 SR's being created.

We would like the SR to be created for Customer B but keep the Owner in IB as Customer A.

We think changing the SHIP_TO and BILL_TO on the IB record to Customer B will alleviate the issue.

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