Field Service - EBS (MOSC)

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Correct S/N discrepancy

edited Mar 24, 2014 10:57AM in Field Service - EBS (MOSC) 3 commentsAnswered

Hello,

Is it possible to correct S/N discrepancy.

Ex: Created an SR and RO order with serial #TEST364. When the item came in for repair, found that the correct S/N is TEST365.

Item is not received yet and item is install base trackable.

Also want to know what are tables affected when a s/n is corrected.

Appreciate any feedback or direction on this.

Attaching screenshot of  a RO order created.

Regards

Alex

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