Teleservice - EBS (MOSC)

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Service - Case Management & Personalizations

edited Mar 25, 2014 12:00PM in Teleservice - EBS (MOSC) 13 commentsAnswered

Hi

In Case Management (Agent Dashboard - Cherry Pick) on the Agent Dashboard is the page I am looking to change, navigation from Agent Dashboard is: ‘Agent Tools/Create Case/Case Type – GO’ (Create Case – Identify Customer)

I want to do the following:

I want the ‘Search For' drop down LOV’ to contain/default to ‘Employee’ (currently only has ‘Person’ and ‘Organisation’), if I can remove Person and Organisation all the better. Is this possible, if so how?

For information the LOV at Agent Dashboard - Agent Tools/Party Search the LOV has ‘Person’, ‘Organisation’ and ‘Employee’.

Thank you for any help you can provide. This is all aimed at a case management solution aimed at employees so no need for anything other then employees to come back in searches.

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