Administrative Life Event

We have an issue with Administrative Life Event.  We ran an Administrative Life Event on February 10, 2014.  For employees who enrolled in any plan during open enrollment, which required a certification and must be approved by the vendor, the ‘Interim’ coverage is supposed to stay effective until the vendor approves or denies coverage.  However, the interim coverage 'End Dated' on February 9th and the ‘Suspended’ coverage was activated on February 10th, before the coverage was approved by the vendor.  If the benefit coverage was denied by the vendor, Payroll has to do a manual refund of the premiums that