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Customer update to SR lost due to timeout.

edited Apr 2, 2014 5:00PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered ✓

HI guys,


I had the following update from a customer in a SR (I'm a support analyst) and I let them know I'd pass their comments on to the MOS Community for followup.


Thanks,

Amy

----------------------update from customer--------------

Oh, BTW, the MOS time out for posting an update is messed up.  I spent about 20 minutes creating a reply in the little Update SR popup; the reply involved both typing in the popup and cutting an pasting from other pages.  When I clicked Post Update I was presented with a timeout message that only allowed me to click 'OK' to refresh the page -- which completely trashed my 20 minutes worth of work.  I think I managed to mostly re-created my original reply -- in less than 20 minutes -- but I think if there's typing and cutting

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