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EBS 12.2 KPI is required to measure Performance

edited Aug 20, 2021 11:33AM in Technology Stack - EBS (MOSC) Question

Dears,

we have an ERP EBS 12.2 System under outsource vendor and we need to agree with him on some KPI to meaure his


  • response and performance
  • plus the system is healthy in terms of accessiblity and funtionality as well.in clear experienced Matrix if possible please.

the modules are :


  1. Financial ( GL,AP,CE,FA,AR)
  2. SCN ( PO , INV)
  3. HR ( HRMS,Payroll, SSHR,OPM)
  4. OM, LC

I do appreicate any response.

Ali

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