Teleservice - EBS (MOSC)

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Unable to select different Line type in Charges setups

edited Apr 2, 2014 8:07AM in Teleservice - EBS (MOSC) 8 commentsAnswered ✓


Hi Team,

Unlike OM why we cannot associate the different Line Types in Service responsibility under Charges setups. Please find the attached error and advice if I am missing any setup or profile option.

My aim is to associate multiple Line types which I created in OM against the single "Sales order type". Things in OM are fine and I am able to complete the cycle till invoice generation. However in Service module also I wanted that first I associate multiple line types under the "OM Header and Line Types" and then while creating the Charges in SR form I can manually select the correct Line type and then submit the Charges in OM. Please advice if my process is ok?

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