Indirect CSI - service request visibility and notifications

Dear Experts,

I work for company which is Oracle Partner. As a MOS user I have my company support identifier (SI) added to my profile. This SI is associated with some other CSIs used by our customers (lets call them: End Customers). I think in this context End Customer SI are called "Indirect SI".

When I submit SR on behalf of End Customer I usually choose:

"Are you creating this Service Request on behalf of an (End) Customer?" - YES

"Do you want the Customer to be able to view this Service Request?" - YES

Then I choose SI of my company (it is listed by default) and serial number (this is hardware SR example) of End Customer device and fill in all required infromation.