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What are pre-upgrade steps for Oracle CRM Modules while upgrading from 11.5.10.2 to 12.1.3

edited Aug 20, 2021 10:05AM in Install, Upgrade, Clone, Patch - EBS (MOSC) Question

We are in the process of upgrading Oracle E-Biz 11.5.10.2 to R12.1.3 and we are using following CRM modules. What are the pre-upgrade steps need to be followed for those modules?

Oracle Service Contracts

Oracle CRM Foundation

Oracle Install Base

Oracle Spares Management

Oracle UW Queue

Oracle Service (Palm)

Oracle Depot Repair

Oracle Scheduler

Oracle Advance inbound Telephony

Oracle FSTP

(Field service technician portal)

Thanks in advance.

Kapil Pandey

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