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How do I get a promotion credit applied to an order for a new asset

edited Dec 16, 2016 12:09AM in Siebel Business Process & Functionality (MOSC) 11 commentsAnswered

Hi!

I am using the communications order to cash integration pack.

I have defined a promotion that contains a commitment charge plan for a recurring charge. I am trying to give a 200 crown recurring charge credit.

What I can't figure out is how to get this credit included in the sales order for a new asset that is sent to AIA.

After reading alot, I guess that somehow agreements are involved and I have tested various things like first creating a quote for the promotion and then creating an agreement from the quote.

Anyway, I really need help! How do I get this credit applied to an order for a new asset?

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