Solution advisor not installed (AAF message)
Hi,
I want to create an AAF Policy to suggest a solution in HR Helpdesk Self Service, based on the Case category selection.
In the AAF setup I get a message saying:
“Advisor is not installed.
The selected Action cannot be used in a Rule since the Advisor product has not been installed.”
How should I resolve this? Every option in the installation table is enabled.
Steps:
- Enterprise Components > Active Analytics Framework > Policies > Manage Policies
- Build a Policy
- Add Actions
- Action type: “Display activity advisor link”
Many thanks,
Erk