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Default incident status for incident type

edited Apr 14, 2014 12:00PM in Teleservice - EBS (MOSC) 6 commentsAnswered

Hi,

I am using Oracle 12.1.1.

In the create Service Request form CSXSRISR, when opening the form, the incident type and incident status are set as default values.

I found that incident status is related to incident type by status_group_id.

So for a particular incident type, say Customer Call, i want to get the default incident status that gets populated. I dont ant the entire LOV, as i already have the code for the LOV as given below.

How can i get the default incident status for an incident type? Where do i set it or what is the code to get it?

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