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How to Series - How to use Oracle Support Initiated Chat (Doc ID 1643038.1)

edited Jun 3, 2015 1:35PM in Database - RAC/Scalability (MOSC) 1 comment

Dear Community Participants:

Please note that My Oracle Support now offers a new feature that enables Oracle Support engineers to contact you instantly online to discuss an open Service Request (SR). Oracle Support engineers may use this feature on an open SR to provide a status update, ask clarifying questions, share detailed commands and troubleshooting information, or confirm your issue is resolved. This feature is available to all My Oracle Support Customer Portal users and is another step towards leveraging preferred social technologies in our Support solutions.

For additional information & demo please look at the following document:


My Oracle Support - How to Series - How to use Oracle Support Initiated Chat (

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