Customer Relationship Management - PSFT (MOSC)

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Is there an SLA functionality in CRM 9.0?

edited Apr 18, 2014 12:00PM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered

We are looking into implementing Service Level Agreements in CRM 9.0.  Is there some kind of functionality in this version?  Or we may just resort to creating a custom query  / report to pull this information? If there is, can you provide documentation?  Thanks!

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