Not defaulting to service request tab when search by 'Service Request Number' in Contact center usin

Issue details:

Version Number:11.5.10.2

When I am searching by 'Service Request number' in Contact center form using 'Search' button or TAB OUT . It is defaulting to Service Request tab.

When I am doing the same by Form Personalisation it is not happening.

Below builtin used

1. Go_item to SKEY_HDR_BLK.SKEY_SRCH_HDR_BTN

2. Execute Trigger 'WHEN_BUTTON_PRESSED'

Then Contact and Customer details are populating but it is defaulting to 'Dashboard tab'

It is expected to default to 'Service Request' Tab.

Any help will be  much appreciated.

Thanks

DP.