Customer Relationship Management - PSFT (MOSC)

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How to display a Troubleshooting Guide in HRHD Self Service based on the User Input?

edited Apr 23, 2014 12:00PM in Customer Relationship Management - PSFT (MOSC) 7 commentsAnswered

Hi,

My client wants to display a troubleshooting guide in HR Helpdesk 9.2 Self Service, based on the Case Category selection. I have tried to use several delivered AAF triggers. I've also tried to setup a field change trigger to recommend a branch script. Nothing worked for me. Can anyone guide me into the right direction on how to configure this?

Your help is very much appreciated!

Thanks,

Erik

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