URL to Service Request record in CRM
Hi,
We send out quite a few emails using workflows and we usually send the link back to the record in the email body as well.
This is what I am using as the URL format:
https://secure-xxx.crmondemand.com/OnDemand/user/ServiceRequestDetail?ServiceRequestDetailForm.Id=AMRA-Q64AS&OCTYPE=Billing Instructions
The problem is in the email, since the picklist value is having a space in between, it does not highlight the last word as part of the URL/link.
This is what we see
https://secure-xxx.crmondemand.com/OnDemand/user/ServiceRequestDetail?ServiceRequestDetailForm.Id=AMRA-Q64AS&OCTYPE=Billing Instructions
This takes them to the default layout rather than the correct one.
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