Install Base and Asset Tracking - EBS (MOSC)

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End customer on OM does not show up as Owner in IB.

edited May 19, 2014 3:44AM in Install Base and Asset Tracking - EBS (MOSC) 1 commentAnswered

Dear All,

We have come accross a situation where we see that the end_customer_id from OM does not show up as owner party in IB. It is showing ship to customer which is equal to the customer showing up on the OM Sales order main tab.

I went through the metalink notes (forgot to make a note of document ids) and found that the IB picks the party details from sales order lines. We have verified that the lines have the end_customer_id and IB_owner as 'END_CUSTOMER', but still has picked the ship to customer details as the owner.

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