Customer has existing Invoice and Credit Memo but the credit memo isnt applied to the invoice.

Hi Everyone,

Within our A/R, it seems that someone entered an invoice for a specific customer and then at a later time entered a credit memo but the two are not connected.

Normally our users would query the invoice and click on the credit memo and the two would be connected (essentially zeroing out the invoice balance).

Both the invoice and credit have posted to GL and both show on aging but we would like this cleaned up.

I'm not sure if its our settings but I am unable to apply the credit memo to the invoice but it seems like this should be a common practice.