Install Base and Asset Tracking - EBS (MOSC)

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IB Status for Serial Number not correctly updated for 'Retrun for Credit' Orders

edited May 20, 2014 9:27AM in Install Base and Asset Tracking - EBS (MOSC) 3 commentsAnswered ✓

Hi,

I'm trying to receive a Serial Number back into my inventory as a 'Return for Credit' Order through Order Management.

I've setup an IB Transaction Subtype as 'Return for Credit' with status = Returned for Credit in the Source region.

But, upon receipt of the unit in OM, the status of the Serial Number is showing up as 'Returned for Repair' instead of 'Returned for Credit'.

I'm using the correct Transaction Type as well & Item is IB trackable.

Please help!

Thanks,

Anu

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