reversed receipt is not reflected on customer balance - R12.0.6

We reversed a receipt using 'user error'. The user then selected to reverse with a debit memo. The reversed receipt has transactional data and went to the GL.We since ran a customer statement and the reversed receipt is not on the statement, nor is it part of the customer balance. I realize that if we reversed the receipt without selecting a debit memo the reversed receipt would not be part of the customer balance as there is no transactional amount. But by selecting the debit memo, the receipt retained it's transactional amount. We need to find a way for the