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Service Presentations from the '2014 Service and Depot Repair Customer Advisory Board' meeting

in Teleservice - EBS (MOSC)

Earlier in the year the '2014 Service and Depot Repair Customer Advisory Board' meeting took place in Redwood Shores.

Some of the presentations delivered at the meeting have been made available by Lee Sacco (lee.sacco@oracle.com) who chaired the meeting, and these have been uploaded to the Community (see the attached).

The Service related topics for which we can share material include:

Oracle TeleService HTML TeleService, which covers:

  • HTML TeleService – What is it?
  • Call-To-Resolution Flow in HTML TeleService
  • Roadmap

In addition to the Service related topics which were covered, there were also presentations relating to Service Contacts, Install Base, and Field Service + Depot Repair.  These additional presentations have been posted to the relevant communities.

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