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Teleservice - EBS (MOSC)

How to call Knowledge Base from a customer relationship plan

May 21, 2014 11:39AM in Teleservice - EBS (MOSC) Question

Hi team...

I was wondering if from a customer relationship plan we can call knowledge base as a result of an event.

Also, is it possible to have multiple outcomes in a relationship plan. i.e. pop up message and knowledge base call.

Any experience with multiple outcomes?

Thanks for all your help...

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