Depot Repair - EBS (MOSC)

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Billto/Shipto address on SR header in Depot Repair form

edited Oct 7, 2014 4:23AM in Depot Repair - EBS (MOSC) 2 commentsAnswered


Hello,

Creating a  SR from Quick service request tab in Contact center. Then click on Details tab . Enter Bill to/Ship address on Contact addresses tab. Then use Quick menu to go to the Depot Repair workbench. See that billto/shipto address are blank.

Create a  SR from SR workbench for the same customer, then click on quick menu to go to the Depot Repair form, see that the billto/shipto address is populated.

Attached screenshots for more clarity.

Any direction on this will be helpful.

Thanks

Alex

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