Create Accounting - Partial Payment

We have a check payment that was voided and the related invoice is cancelled.  When we look up the payment it says that the Accounting is Partial.  When we try to Create Accounting on the payment it returns the error message "Online accounting could not be created for this
transaction.  Please inform your system administrator that the Create Accounting program has encountered an internal error."  When we run Create Accounting as a concurrent request for payments it does not return this payment error.

Why is this happening and what can we do to correct it?  Thanks.