Teleservice - EBS (MOSC)

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Contact Center Search by Serial Number

edited Jun 3, 2014 12:00PM in Teleservice - EBS (MOSC) 1 commentAnswered

In R12.1.3  Contact center,

when I search by a serial number and go to invoices tab, does it display all invoices associated with this item/serial number or displays all invoices for this customer account?

Please confirm the exact functionality .

Our Business  need is to display the invoices only with serial number/item and not all invoices ,is this feasible by standard or through personalization?

Thanks

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