Order Management - EBS (MOSC)

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RMA Approval Question for Oracle R12

edited Jul 22, 2019 5:25AM in Order Management - EBS (MOSC) 6 commentsAnswered

Good afternoon!

My question is concerning RMA approvals.

Customer calls our Customer Service Rep with request to return product.

RMA is entered into Oracle.

Based on the dollar amount, the RMA gets routed to Quality, Engineering, Design, Production and Finance teams.

Only when final approval is received from all teams and Finance, the RMA needs to be finally approved.

Only then, RMA report can be printed by CSR and emailed to customer enabling the Return.

Currently, we do all these internal approvals by emails and only final approval through Oracle.

I have following questions:

Are there R12 Oracle supported approval processes for supporting every sub-approval?

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