Store Inventory Management (MOSC)

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Customer return from POS to SIM & RMS

edited Jun 16, 2014 1:17PM in Store Inventory Management (MOSC) 6 commentsAnswered

Hi Friends,

I need to understand the end-to-end flow for customer returns initiated at POS with reason-code

This is in reference to the document Doc ID 1470270.1

Consider the scenario:

1) At POS a reason-code (for damaged good) is elected when performing customer returns

2) The information flows to SIM through web-services and the unavailable bucket is increased through inventory adjustment

3) Corresponding inv-adjustment message goes to RMS from SIM to increase the value in ITEM_LOC_SOH.NON_SELLABLE_QTY

4) Later ReSA sends the transaction information to RMs via POUPLD batch and the inventory in available is increased

Won't this increment the total SoH twice in RMS, one as "available" and another as "unavailable"

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